Exchanges and Refunds

Minimum order amount accepted for exchanges and returns 

Virginia Vald only accepts exchanges and returns of items on orders over € 50 (shipping costs excluded).

Validity period

Changes and returns will only be accepted during the 28 calendar days after placing and confirming the order corresponding to the items that want to be returned or exchanged. In any other case not reflected above, no changes or refunds of any order or item will be made.

Process

Once the items are received, their status will be checked to verify their integrity and suitability. We recommend taking pictures of the items before shipping. After this verification, the corresponding refund will be issued or the product exchanged for another whose amount is the same as the item purchased in the first instance. The expenses associated with the shipment will be reimbursed to the client along with the amount corresponding to the requested refund.

In case of an exchange, the expenses associated with the shipment of the garment to be exchanged will be reimbursed once the said garment is received.

A copy of the delivery receipt must be provided to the email address vv@virginiavald.com indicating the order number to which the return corresponds.